Return & Refund Policy

Return & Refund Policy

Last updated: 2026-09-21

This Return & Refund Policy explains how YETI handles eligible return and refund requests.

Return Window

You may request a return within 30 calendar days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.

How to Request a Return

To start a return, contact us at tonyevangeline2475@outlook.com with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.

Return Shipping

Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 5-10 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Cancellation

If you need to cancel an order, contact us within 24 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.

Contact

For return or refund questions, please contact us at tonyevangeline2475@outlook.com.

Store-Specific Conditions

  • If you're not, here's how returns work.
  • The Basics You've got 30 days from your purchase date to return unused items in their original packaging for a full refund.
  • Before You Send Anything Back Please don't ship returns to the address on the box.
  • Our process works differently.
  • Reach out through our website's contact page first, and we'll walk you through it and get you a return label.
  • What Can't Be Returned Customized or personalized products can't be returned unless they arrived damaged or defective.
  • Items marked final sale are also not eligible.
  • Damaged or Wrong Item?
  • We'll sort it out — replacement or refund, your call.
  • How Long Refunds Take Once we get your return and confirm it's in acceptable shape, we'll process the refund to your original payment method.
  • Return the item you don't want and place a new order for what you do want.